Company Info & Policies

About Us / Terms & Policies

MileZone
118 Downing Rd.
Kirksey, KY 42054
(270) 873-6302  (Please leave message, we will pickup during normal business hours)
sales@milezone.com

Skype Username: milezone

Milezone.Com went live April 18,1998 and started as a "trade site" for collectors to come and trade.  Then went to a full time diecast business since 1999, Providing customers with quality products, quality service, and great prices. We are the leader in single item sales of 1/64 scale diecast replicas.  In 2015 Milezone retired from the diecast business to pursue interest in the long time making of custom knives.  Now offering you a limited lifetime warrantee on all handmade knives.

Terms, Policies and Conditions
The terms, policies and conditions (collectively known as "Conditions")described below govern the use of this site (referred to as "MileZone" or "site"). Your use and/or placement of any order indicate your acceptance of these Conditions.

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. MileZone reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Payments
We accept Visa, MasterCard, Discover, PayPal and Money Orders. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order, and/or cancellation. Your credit card will be billed once you place your order. All orders outside of the USA and Canada must make Paypal payments only, and be verified.

Shipping
We ship products via UPS and USPS depending on the customer’s selection of shipping. 99% of all in stock orders are shipped within 48 hours from the time of order placed. Arrival dates are dependent on location and shipping method selected. Insurance is at the buyer’s digression as we cannot be held responsible for damaged product due to shipping. Pre-Orders We ship all pre-orders automatically as products come in stock. We will only "Hold to ship all items at Once" at customers request. Shipping prices will be adjusted for each pre-order shipping.

We do offer free shipping for orders that are $250 or more.  This only includes regular priced items.  Sale and discounted items do not count towards free shipping total, but will be shipped free if $250 of regular price items are reached.

Out-of-Stock Products
MileZone works hard to keep an exact count of inventory levels of the goods we sell, there may be times when the product you have ordered is out-of-stock. Products that are unavailable at the time of shipping will be removed from order, and refund made, unless you inform us otherwise at time of placing your order. You may cancel your order at any time prior to shipping.

Returns
MileZone wants you to be happy with the product you receive, as we make all attempts to provide you the best product possible. However we cannot be responsible for manufacturer defects in packaging and/or products. If you are unhappy with product you are welcome to return product. You are responsible for shipping this product back to us, and will be subject to a 15% restocking fee. We will not make refund of any shipping fees we incurred when shipping original order to you.
If for any reason there is a issue with a product, item not shipped, or incorrect, and this item is less than the cost of shipping item, a refund will be issued for this item only, as shipping outways the cost of product.
Because of the nature of the product, all factory sealed case sales are final once case has been opened. We have no control over quality, condition, or quantity in cases, so we cannot make any concessions for these sales.

We work hard to offer you pre-orders so you cna secure items that are soon to arrive.  When you place your pre-order, we are intrusting that you have agreed to this purchase, and by cancelling this order, it breaks the trust that we had with your order.  Any pre-payments made via Paypal, credit card, will be refunded but with a 10% cancellation fee.

Copyright and Trademark
This site is owned and operated by MileZone. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of MileZone. Copyright ©2016, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without MileZone prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Other Conditions
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether MileZone signs them or not. MileZone reserves the right to make changes to this site and these Conditions at any time.